Play Smart.
Stay in Control at bk991.

Our Commitment to Responsible Gaming

At bk991, responsible gaming is not simply a policy obligation — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, enjoyed freely and within personal financial means. When gambling stops being fun and starts causing stress, financial difficulty, or relationship problems, it has crossed a line that bk991 takes seriously.

Our responsible gaming programme is built around three principles: prevention, which means giving players the tools to stay in control before problems arise; early intervention, which means monitoring gameplay patterns and offering support when warning signs appear; and access to help, which means connecting players who need assistance with practical resources and our support team at any time of day.

bk991 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that for many players, cricket betting during BPL and T20 matches, or enjoying slots and live casino games, is a social and recreational pastime. Our goal is to keep it that way — enjoyable, affordable, and always in your control.

Age Verification — 18+ Only

bk991 operates strictly for adults aged 18 years and above. Gambling by minors is harmful, illegal, and absolutely prohibited on the bk991 platform. We take every reasonable step to prevent underage access to our games and betting services.

Verification at Registration

When you create a bk991 account, you are required to confirm that you are at least 18 years of age. bk991 reserves the right to request proof of age at any point — including during registration, before processing a withdrawal, or if our monitoring systems flag a potential age concern. Accepted documents include your National Identity Card (NID), passport, or driver's licence.

Account Suspension for Underage Players

If bk991 determines that a player is under 18 years of age, the account will be suspended immediately. Any deposits made to the account will be returned in full. Any winnings generated while the account was active will be voided and will not be paid out. This policy is non-negotiable and applies regardless of the circumstances.

Protecting Minors in Your Household

If you share a computer, tablet, or mobile device with anyone under 18, we strongly recommend using parental control software to prevent access to online gambling sites. Always log out of your bk991 account when you are finished playing, and never share your account login credentials with anyone — particularly with young people in your home.

Deposit Limits

One of the most effective tools for responsible gambling is a deposit limit — a hard cap on how much money you can add to your bk991 account over a defined period. bk991 allows you to set deposit limits at three intervals: daily, weekly, and monthly. All limits are denominated in Bangladeshi Taka (৳).

To set or adjust your deposit limit, navigate to the Account Settings section of your bk991 profile and select the Responsible Gaming tab. You can set your preferred limit at any time. Reducing a deposit limit takes effect immediately. Increasing a deposit limit, or removing one entirely, is subject to a 7-day cooling-off period — this delay is intentional and designed to prevent impulsive decisions made during a losing streak or emotional episode.

How Deposit Limits Work

• Daily limit: The maximum amount you can deposit into your bk991 account within any single 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum total deposits permitted across any rolling 7-day period.
• Monthly limit: The maximum total deposits permitted across any rolling 30-day period.
• If multiple limits are active, the most restrictive limit applies at any given time.
• bKash, Nagad, Rocket, Upay, bank transfer, and card deposits all count towards your limit.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on bk991. When you self-exclude, your account is fully locked for the duration of the exclusion period. You will not be able to log in, deposit, withdraw, or place any bets. bk991 will also suppress all marketing emails, bonus offers, and promotional SMS messages to you during this period.

Available Self-Exclusion Periods

• 30 days — short-term break to reassess your gambling habits
• 3 months — medium-term exclusion for players feeling their gambling is escalating
• 6 months — extended break for players who recognise a developing problem
• 1 year — long-term exclusion for serious concern
• Permanent — indefinite account closure with no option to reopen (recommended for players who feel they cannot safely return to gambling)

How to Request Self-Exclusion

To activate self-exclusion on your bk991 account, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. Our team will process your request within 24 hours and send you a confirmation email.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following checklist outlines common warning signs. If you recognise several of these patterns in your own gambling behaviour, we strongly encourage you to use bk991's responsible gaming tools or contact our support team.

Recognising a problem is the first and most important step. If any of the above resonates with you, please reach out to our support team at [email protected] or use the self-exclusion or time-out tools available in your account settings. There is no judgement — bk991 is here to help.

Support Tools Available on bk991

bk991 provides a range of practical tools directly within your account to help you manage your gambling activity. All tools are free to use, take effect immediately (or within the stated timeframe), and can be accessed from the Responsible Gaming section of your Account Settings.

Getting Help

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait. Help is available, and reaching out is a sign of strength, not weakness. bk991 encourages all players who are struggling to seek support immediately.

In addition to bk991's own support tools, we encourage players to seek guidance from qualified counselling and support services. While Bangladesh does not currently have a dedicated national gambling helpline, general mental health support and financial counselling services are available across the country. Your local GP, community health worker, or trusted family member can also be an important first point of contact.

Steps You Can Take Right Now

1. Activate a time-out or self-exclusion on your bk991 account via Account Settings → Responsible Gaming. This takes effect immediately and removes temptation while you seek support.
2. Talk to someone you trust — a family member, friend, or colleague. Sharing your concern with another person is often the most important first step toward recovery.
3. Contact bk991 support at [email protected]. Our team is available 24/7 and will treat your situation with complete confidentiality and without judgement.
4. Seek professional counselling if you feel gambling is significantly affecting your financial situation, mental health, or relationships. Your wellbeing is more important than any bet.
5. Review your finances with a trusted person or financial advisor to understand your current situation clearly and make a realistic plan to address any gambling-related debts.

Contact bk991 Support

bk991's responsible gaming support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh — Eid, Victory Day, Independence Day, and Pohela Boishakh. We never close. If you need help with any aspect of responsible gaming — activating a tool, requesting self-exclusion, or simply talking through a concern — please contact us using the details below.

Email: [email protected]
Subject line: "Responsible Gaming Request" or "Self-Exclusion Request"

All responsible gaming communications are handled by a dedicated team member, not an automated system. You will receive an acknowledgement within 3 hours and a full response within 24 hours. All communications are treated with strict confidentiality — your personal situation will never be shared with third parties.

bk991 may also proactively contact you if our monitoring systems detect gameplay patterns that suggest potential harm — such as rapid session increases, large loss sequences, or unusual deposit frequency. If you receive such a message from us, please take it seriously. It is sent with your best interests in mind.