bk991 Privacy Policy

Data We Collect

bk991 collects personal data from you in several ways: directly when you register an account and use the platform, automatically when you browse the bk991 website, and from third-party sources where necessary for identity verification and fraud prevention. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy.

Registration & Account Data

When you create a bk991 account, we collect the following personal information: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This data is required to open and maintain your bk991 account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, bk991 may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also collect proof-of-address documents such as utility bills or bank statements. KYC documents are used solely for identity verification and fraud prevention purposes and are never shared with third parties except as described in the Data Sharing section below.

Financial Transaction Data

bk991 records details of all deposits, withdrawals, bets, and bonuses associated with your account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), and transaction reference numbers. bk991 does not store full payment card numbers, bKash PINs, or mobile banking passwords — these are handled exclusively by your payment provider.

Gameplay & Betting Data

bk991 records the games you play, bets you place, wagering history, game session durations, and outcomes. This data is used to operate the platform correctly, to calculate your balances and bonus progress, and to support responsible gaming monitoring tools that help identify problematic gambling behaviour early.

Technical & Device Data

When you access bk991, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within bk991. This data is used for security monitoring, fraud detection, and improving platform performance.

Communications Data

If you contact bk991 support by email at [email protected], we retain a record of your communications, including any personal information you include in your messages. This allows us to handle your query accurately and maintain continuity of support.

Summary of Data Categories

Data Category	Examples	Primary Purpose
Identity data	Name, date of birth, NID number	Account creation, KYC, age verification
Contact data	Email address, mobile number, city	Account communication, security alerts
Financial data	Transaction history, payment method type	Payment processing, fraud prevention
Gameplay data	Bets placed, game sessions, wagering history	Platform operation, responsible gaming
Technical data	IP address, browser, device type	Security, fraud detection, performance
Communications data	Support email threads	Customer service continuity

How We Use Your Data

bk991 uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis for doing so — typically because the processing is necessary to provide the service you have requested, because we have a legal obligation, or because we have a legitimate interest that does not override your privacy rights.

• Account creation and management: To set up and maintain your bk991 player account, verify your identity, and ensure only one account is held per player.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard.
• Age and identity verification: To confirm you are aged 18 or older before permitting access to gambling features, in compliance with our responsible gaming obligations.
• Fraud and security monitoring: To detect, prevent, and investigate fraudulent activity, money laundering, account takeovers, and other security threats affecting bk991 players and the platform.
• Responsible gaming: To monitor gameplay patterns and identify early indicators of problem gambling behaviour, enabling bk991 to offer support tools such as deposit limits, session controls, and self-exclusion.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance via [email protected].
• Legal compliance: To comply with applicable laws and regulations, respond to lawful requests from regulatory or law enforcement authorities, and enforce the bk991 Terms & Conditions.
• Platform improvement: To analyse usage patterns and improve the bk991 platform's features, performance, and user experience.
• Account communications: To send you important account notifications such as security alerts, Terms updates, withdrawal confirmations, and responsible gaming reminders. bk991 does not send unsolicited promotional emails without your prior consent.

Data Sharing & Third Parties

bk991 does not sell, rent, or trade your personal data to any third party. We share your data only in the specific, limited circumstances described below.

Payment Service Providers

To process your deposits and withdrawals, bk991 shares the minimum necessary transaction data with your chosen payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard. These providers operate under their own privacy policies and security standards. bk991 does not transmit your bKash PIN, Nagad password, or bank account credentials to any third party.

Identity Verification Partners

To complete KYC verification, bk991 may share identity document images with accredited identity verification service providers. These partners are contractually bound to use your data solely for verification purposes and to maintain appropriate security standards. They do not retain your documents beyond the verification process.

Game Technology Providers

bk991 uses games developed by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet amounts and game round IDs) to operate their game engines. No personally identifiable information is shared with game providers beyond what is technically necessary to run the games.

Legal and Regulatory Disclosure

bk991 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by law, where necessary to prevent fraud or financial crime, or where disclosure is required to protect the rights and safety of bk991, its players, or third parties. bk991 will disclose only the minimum data required to fulfil the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bk991's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified by email if such a transfer results in a material change to how your data is handled, and you will be given the opportunity to close your account before the change takes effect.

Cookies & Tracking

bk991 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players use the site. This section explains what cookies bk991 uses and why.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your session — such as your login state or language preference — so that you do not need to re-enter this information each time you navigate the site. Cookies do not give bk991 access to your device or any other personal data beyond what you choose to share.

Cookies bk991 Uses

Cookie Type	Purpose	Duration
Essential / Session	Maintain your login session, remember your account state, enable secure page navigation	Session (deleted on browser close)
Functional / Preference	Remember your display preferences and responsible gaming settings	Up to 12 months
Security	Detect fraudulent login attempts and protect your account from unauthorised access	Up to 30 days
Analytics (anonymised)	Understand aggregate platform usage to improve performance — no personally identifiable data	Up to 12 months

bk991 does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling cookies. You can manage or disable cookies through your browser settings. Disabling essential cookies will prevent you from logging into your bk991 account.

Data Retention

bk991 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your account and for 5 years after account closure, to comply with financial record-keeping and anti-money-laundering requirements.
• KYC identity documents: Retained for 5 years after account closure in accordance with applicable financial crime prevention regulations.
• Transaction records: Retained for 5 years after the transaction date for financial compliance and dispute resolution purposes.
• Support communications: Retained for 3 years after the date of the last communication in a thread.
• Technical logs (IP address, device data): Retained for 12 months for security and fraud investigation purposes, then automatically deleted.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual player.

After the applicable retention period has elapsed, bk991 will securely delete or irreversibly anonymise your personal data. If you request account closure before the retention period ends, your data will be retained for the minimum period required by law and then deleted.

Your Privacy Rights

As a bk991 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact bk991 at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of all personal data bk991 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any of your personal data held by bk991 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure ("right to be forgotten"): You may request that bk991 delete your personal data where it is no longer necessary for the purpose it was collected, subject to bk991's legal retention obligations.
• Right to restrict processing: You may request that bk991 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to bk991 processing your personal data where that processing is based on legitimate interests rather than legal obligation or contractual necessity.
• Right to withdraw consent: Where bk991 processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Data Security

bk991 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure.

Technical Safeguards

All data transmitted between your device and bk991 is encrypted using 256-bit SSL (Secure Socket Layer) technology. bk991 servers are hosted in secure data centres with physical access controls, intrusion detection systems, and continuous security monitoring. Player passwords are stored using industry-standard one-way cryptographic hashing — bk991 support staff cannot view your password in plain text.

Access Controls

Access to bk991 player data is restricted to authorised staff and systems that have a legitimate operational need. All internal access to player records is logged, and access logs are reviewed regularly. bk991 employees undergo data protection awareness training as part of their onboarding and ongoing professional development.

Incident Response

In the unlikely event of a data security incident that affects your personal data, bk991 will notify affected players by email to their registered address as quickly as reasonably practicable. The notification will describe what data was involved, what steps bk991 has taken in response, and what actions you should take to protect yourself.

Your Role in Account Security

The security of your bk991 account also depends on the steps you take to protect it. We strongly recommend using a unique, strong password for your bk991 account that you do not reuse on other websites. Never share your password with anyone — including anyone claiming to be a bk991 employee. bk991 support staff will never ask for your password. If you suspect your account has been accessed without your permission, contact [email protected] immediately.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or believe that bk991 has not handled your personal data in accordance with this policy, please contact the bk991 Data Support team at [email protected]. Include "Privacy Enquiry" or "Data Rights Request" in your email subject line so your message is directed to the appropriate team member.

bk991 takes all privacy complaints seriously and will acknowledge your email within 3 business days and provide a full response within 30 days. If you are not satisfied with bk991's response to your complaint, you retain the right to escalate the matter through applicable legal channels in Bangladesh.

This Privacy Policy was last reviewed and updated on 1 January 2026. bk991 reserves the right to update this policy at any time. Where changes are material, registered players will be notified by email to their registered address at least 7 days before the updated policy takes effect. The current version is always available at https://bk991.club/privacy-policy.